Privacy Policy

Last Updated: May 15, 2024

1. Introduction

Trionvommy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trionvommy.com (the "Website"), including any content, functionality, and services offered on or through the Website.

We encourage you to read this Privacy Policy carefully to understand our policies and practices regarding your personal data. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personal data that you voluntarily provide to us when you:

  • Register on our Website
  • Place an order
  • Subscribe to our newsletter
  • Complete a contact or feedback form
  • Participate in surveys or promotions

The personal data we collect may include:

  • Contact information (name, email address, phone number, delivery address)
  • Billing information (payment details, billing address)
  • Account credentials (username, password)
  • Customer preferences and purchase history
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address, browser type, and operating system
  • Pages you view and links you click
  • Time spent on our Website and referring websites
  • Location information (country, region, city)
  • Device information (type, model, screen size)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Website and to hold certain information. Cookies are small data files placed on your device that help us improve our Website and deliver better, more personalized service.

We use the following types of cookies:

  • Essential cookies: Necessary for the Website to function properly.
  • Preference cookies: Enable the Website to remember your preferences.
  • Analytics cookies: Help us understand how visitors interact with our Website.
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Website may not function properly.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Website and services
  • Processing and fulfilling orders, including payment processing and delivery
  • Creating and managing your account
  • Sending you administrative notifications, such as order confirmations
  • Sending marketing and promotional communications (with your consent)
  • Responding to your comments, questions, and customer service requests
  • Analyzing usage patterns and trends to enhance user experience
  • Protecting against, identifying, and preventing fraud and unauthorized transactions
  • Complying with legal obligations and enforcing our terms and policies

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Performance of a contract: Processing necessary to fulfill our contractual obligations to you, including providing our services and processing payments.
  • Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and preventing fraud.
  • Consent: Where you have given us specific consent to process your data for one or more specific purposes.
  • Legal obligation: Processing necessary to comply with a legal or regulatory obligation.

5. Information Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

5.4 Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person or the rights of any person.

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Some of the security measures we employ include:

  • Using encryption when transmitting sensitive data
  • Implementing access controls and authentication procedures
  • Regularly reviewing and updating our security practices
  • Training our staff on data protection and security

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request correction of inaccurate information or completion of incomplete information.
  • Erasure: The right to request deletion of your personal data under certain circumstances.
  • Restriction: The right to request restriction of processing of your personal data.
  • Data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
  • Objection: The right to object to processing of your personal data in certain circumstances.
  • Withdraw consent: The right to withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

9. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal data to other countries, we will take appropriate safeguards to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our Website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

  • Email: [email protected]
  • Phone: +233 25 908 7732
  • Address: 14 Legon East Road, Accra, Ghana